Understanding the modern sports spectacle
Today’s sports events are grand spectacles that offer fans more than just a game. They provide a complete entertainment package, including food, beverages, merchandise, and unparalleled comfort. For stadium and arena operators, this means creating an environment where fans can enjoy all these amenities seamlessly. Premium spaces, such as suites and VIP areas, are integral to this experience, offering exclusivity and top-notch service.
Insights from the Coliseum Summit US
At the Coliseum Summit US in Kansas City, industry leaders gathered to discuss innovations in stadium and arena management. Our CEO, Elias Hage, delivered an insightful presentation on how digital ordering solutions can transform the fan experience. You can watch his full presentation. The key takeaway from Elias’s presentation was the importance of integrating technology to streamline operations and enhance guest satisfaction.
App8’s offerings for stadiums and arenas
App8 offers a range of solutions designed to optimize premium spaces in stadiums and arenas. Our platform focuses on 3 main areas:
- Suites pre-ordering and catering: Ensuring guests have a seamless and luxurious experience from the planning to the end of the event.
- Game day ordering: Providing fans with the ability to order food and drinks without missing any action when they’re in a suite.
- Mobile ordering for concessions and in-seat service: Offering convenience and efficiency, reducing wait times, and enhancing the overall experience.
Let’s delve deeper into each of these offerings.
Suites pre-ordering and catering
Premium suites are a significant revenue driver for stadiums and arenas. They offer a private and comfortable space for groups to enjoy the event. To maximize the value of these suites, it’s essential to provide a top-tier catering service that can be pre-ordered.
Pre-ordering benefits:
Convenience: Suite hosts can order their food and drinks in advance, ensuring everything is ready upon their arrival.
Customization: Tailored menus that cater to the preferences of each group.
Efficiency: Streamlined operations reduce the workload on staff during peak times.
By offering a comprehensive pre-ordering system, stadiums can ensure that suite guests receive the best possible service, enhancing their overall experience and encouraging repeat bookings.
Game day ordering
Whether you’re a fan sitting in a suite or in general admission areas, the ability to order food and drinks without leaving their seats is a game-changer. App8’s game day ordering solution allows fans to browse menus, place orders, and pay directly from their mobile devices.
Advantages of game day ordering:
Reduced wait times: Fans can avoid long lines at concession stands.
Increased sales: Easier access to ordering options can boost food and beverage sales.
Enhanced experience: Fans can stay engaged with the event without missing key moments.
Implementing a robust game day ordering system can significantly improve the fan experience, making it more enjoyable and less stressful.
Mobile ordering for concessions and in-seat service
One of the most significant pain points for fans is waiting in line for concessions. With App8’s mobile ordering for concessions and in-seat service, this issue becomes a thing of the past. Fans can order from anywhere in the stadium and have their food and drinks delivered directly to their seats.
Features of mobile ordering and in-seat service:
Ease of use: Simple and intuitive interface for quick ordering.
Real-time updates: Fans receive notifications when their orders are being prepared and delivered.
Customizable options: Ability to accommodate dietary restrictions and preferences.
This level of service not only enhances the fan experience but also increases the efficiency of concession operations, leading to higher customer satisfaction and increased revenue.
Implementing App8’s solutions
Integrating App8’s solutions into your stadium or arena is straightforward and beneficial. Our platform is designed to be flexible and scalable, accommodating venues of all sizes. Here’s how you can get started:
- Assess your needs: Identify the areas within your stadium or arena that can benefit most from digital ordering solutions.
- Customize the platform: Work with our team to tailor the App8 platform to meet your specific requirements.
- Train your staff: Ensure that your staff is well-versed in using the platform to provide the best possible service.
- Promote the service: Let your guests know about the new ordering options through marketing and in-stadium promotions.
By following these steps, you can quickly and effectively enhance your premium spaces, providing a superior experience for your guests.
Conclusion
Maximizing the potential of premium arena and stadium spaces is essential for creating an unforgettable fan experience. By leveraging App8’s suite of digital ordering solutions, venues can streamline operations, increase revenue, and enhance customer satisfaction. From suites pre-ordering and catering to game day and in-seat ordering, App8 provides the tools needed to transform the sports spectacle into a seamless and enjoyable event for all attendees.
